At DYNAMIS Insurance we focus on servicing our customers and we aim at the best possible cooperation, immediately responding to any possible questions and comments you may have. Despite our efforts, you may have a complaint that you would like to draw our attention to. The Department of Complaints is always at your disposal to receive your comments, to deal with each case personally and respond to you in a responsible way. We would exert any possible effort to manage the matters related to you with integrity and care.
You can send your complaint by:
- Filling-in the Complaint Submission Form Complaint Submission Form
- Sending an e-mail to Email
- Sending Fax to 210 9227251
- Post to: Complaints Department, DYNAMIS Insurance, Syngrou Avenue 320, 176 73 Kallithea
Our company will inform you in writing of the outcome of your case.
Complaints Management Procedure
By submitting your complaint to our company, the Compliance Management Department will open an electronic envelope to record your request. We will give you a written answer within fifty (50) days of the submission date. If for whatever reason this is not possible, we will contact you to explain the reasons for the delay, mentioning the approximate period of concluding the answer. Dynamis will ensure that you will receive a fair and detailed response. The Compliance Management Department has the required organizational independence and functions oriented to good faith and fair treatment of our customers.
If the handling of your complaint does not satisfy you, you have the right to seek for settlement addressing the case to the following Authorities.
Bank Of Greece
Supervision of Private Insurance
21 E. Venizelos Ave., 102 50, Athens
Tel: +30 210 3205222, +30 210 3205223
Fax: 210 3205437-8
General Secretariat for Consumers
Kaniggos Square, 101 81, Athens
Tel.: 1520
Fax: 210 3843549
European Consumer Centre (Greece)
144 Alexandras Ave., 114 71, Athens
Τel.: +30 210 6460862, +30 210 6460814, +30 210 6460612, +30 210 6460734, +30 210 6460458
Fax: 210 6460414
The activation of the complaints’ management mechanism does not stop the limitations of the legal claims of the complainant.